Company Policy

Credit Cards Information & Charging

We require a credit card to book your tour or services. We protect your information and all info is    kept at the office. We do not carry your credit card info with us.  On the day of your services with us we will run your credit card with a swiping device, Paypal, Square or the office equipment. Our choice! If we have no internet at the time of settling up the charges, wrong card information we require that you let us take take a picture of the original card or another card to verify that everything is correct. The pictures are taken back to the office and run your credit card for the amount charged on the tour. This is not an option this is a requirement for our protection and your protection. Then the information is deleted. Our paperwork and website speak for us. That is why we make you sign paperwork before you start drinking. Any false information, arguing about giving credit card information or charges will resort in the police or sheriff being called.  We will let the authorities settle settle the argument. Information in part about the law.

CHAPTER 8. False Personation and Cheats [528 – 539]

  ( Chapter 8 enacted 1872. )

532a.  

(1) Any person who shall knowingly make or cause to be made, either directly or indirectly or through any agency whatsoever, any false statement in writing, with intent that it shall be relied upon, respecting the financial condition, or means or ability to pay, of himself or herself, or any other person, firm or corporation, in whom he or she is interested, or for whom he or she is acting, for the purpose of procuring in any form whatsoever, either the delivery of personal property, the payment of cash, the making of a loan or credit, the extension of a credit, the execution of a contract of guaranty or suretyship, the discount of an account receivable, or the making, acceptance, discount, sale or endorsement of a bill of exchange, or promissory note, for the benefit of either himself or herself or of that person, firm or corporation shall be guilty of a public offense.

{The above was copied from the penal code section of California Law!)

 Company Policy on Itineraries

Please, for the protection and safety of all my guests and driver safety it is a requirement to have an itinerary when coming to the Napa or Sonoma wine country. It is your responsibility to get the itinerary to us and we need it a minimum of  24 hours in advance of your tour date preferably by email first or by calling by phone 2nd. Please no texting because it is to unreliable.  Changing starting time is allowed if it is before 24 hours in advance of of Pick up date. We cannot be responsible for late planes, other guests of yours, or poor planning on your part, or levels of communication.  Like all of our guests we make up our schedule the day before and try to adhere to it.  Once we get the pick up time it is strictly adhered too and that is when the clock starts. Especially if we get the pickup time inside the 24 hour pickup time requirement. Main reason for this is because the driver will already have the pickup, time, run sheet and we may not get any messages to him or her in time. We have found that this is the best practice for everyone. Please remember when you are giving your credit card information for winery reservations and you cancel there may be a cost for the cancellation. Please do not be mad at our Company policy. It is here to help make your special day spectacular!!!

We can help you plan your itinerary if you need one.  We are not going to go out driving around and look for places to go especially after normal  business hours have expired. Sonoma and Napa County roads are some of the most dangerous in the state for accidents and traffic related deaths.  Especially in the Wine Country. The following link is information that is provided by the OTS California Office of Traffic. The job of the driver is to get you there safely and not to be looking for places to go while driving or hey lets go here instead without any research. The driver  can pull over safely park to do research no problem.  This is especially for wineries. No company knows where all the wineries are. There are new wineries popping up all the time.  We reserve the right to use gps because things change with some places and did not know something that has happened to that particular place you want to visit. You certainly cannot be upset over trying to keep you safe. If you do not like our selection after 5pm we are sorry. Not many wineries or tasting rooms open.

An itinerary should have as follows for Driver services.  Place you are staying for pickup and drop off, and is the same place we park our vehicle to come back to that evening. Reason is we have no way back unless we take a cab at your expense.  We need a complete list of wineries or places you want to visit. There are places that we charge extra to come and get you located Here. Look under Specials. If you want to go to a another place let the driver know the place and there is a good chance we have been there. I reemphasize that it is very dangerous here after 3:30 pm trying to cross roads. Please remember it is your wine country trip,  but, If you ask me to make your itinerary and cancel the itinerary that you ask me to make without discussion your changes I will charge you for my hours for my wasted time or do not change the itinerary. This is if you cancel your wine country trip. One more item that should be noted. If you want me to do the itinerary that is good. I will be mutually understood that we do not research the costs associated for wines or cost of tasting fees. If we do it is $50 per day  for research.

Communication

We are very good at communication and will make every effort to find you when you arrive in the wine country. Lots of places in the wine country do not have cell service. Most places have phone service inside the residences. So make sure you get a hold of us if you do not hear from us by 8pm to confirm you place your staying, your itinerary,  and other needs or concerns you may have.  If you have email at the place your staying you probably have phone service.  Or go to an area where you last had cell service and check your messages. We have probably have been trying to connect with you. With all due respect, please remember that we cannot guess when you arrive in the wine country. Our methods of trying get ahold of you are as follows. Telephone call first two times leave message once, Then email. Then try the hotel you are staying and leave message. We do not text because of it being unreliable.

Company Policy 72 Hour cancellation Period

If I take your credit card information that means you have agreed to the 72 hour cancellation period. If you cancel outside the 72 hours that is fine there is no charge. If you are inside the 72 hour cancellation period we will charge your credit card the full amount of the Service that you ordered. Please keep in mind that we only accept phone calls only, not text messages or email cancellations.  That number is 707.294.0007 to cancel. Again all Bookings inside the 72 hour cancellation period cannot be canceled. If you are a large group over 9 people we have a required  50% non-refundable deposit. If we do the itinerary on any tour and you cancel in or out of the 72 hour cancellation period there still is a 50% non-refundable charge for the work it took to put the tour together. Please remember that communication is the key!

Wine Tours Services & Hours Used

Wine Tours are 4, 6 & 10 hour minimums.  This is whether or not you use all of the hours or not and the whole amount is due at the end of the tour day. When you sign your paper work please circle cash or credit card. Payment by either Cash or Credit card at the end of the day only.  Credit card cannot be used for the cash price. If you do not have enough in cash it will be charged at the credit card rate for the balance plus gratuity of 20%. If paying cash it is up to you to confirm the amount of money paid to the driver. There will be no changes in pickup time & rates inside 24 hours of your scheduled tour.

Drinking Responsibly Is Your Responsibility

We want everyone to have a great time while in the Wine Country. So be aware of your surroundings while tasting wines. If you are hurt getting in and out of a vehicle while on a wine tasting tour you will hold the driver of your vehicle or our vehicle and/or Napa Wine Tour Driver Company, owner, and employees harmless and non-responsible for your actions in any event. Ladies & Gentleman we reserve the right to cancel the tour and charge your card in full for bad behavior after we return you too the place you are staying. If you buy wine we are not responsible for it. Please secure your wine while you are in the vehicle.

Handicapped Guests & Guests in General

Even though we are sensitive to everyone’s needs, we are not required by law and insurance to do anything other than drive. The handicapped are welcome as long as they can get in or out of the vehicle. Or with other guests help. For insurance purposes the driver cannot help that person other than an emergency situation. This is for your vehicle or our vehicle. We cannot be responsible for anything that happens to this person or the persons trying to get them in and out of the vehicle. We are kid friendly!! But you are responsible for your children as you know including bringing the proper seat for the child and securing it in the seat in the proper manner. It is your vehicle but the child cannot be left in the vehicle for the driver to babysit. Please do not confuse driving for babysitting when using our service.  We must know in advance that you are bringing children from the time you book your tour with us. If we decide to book your tour you must take your children into the winery with you. If you do not adhere to this your tour will be cancelled and your credit card charged.

Rental Vehicles & Guests

You are responsible for your vehicle.  We are responsible for driving it only and have insurance for driving you only. In our learning curve of being a driving business that we do not drive vehicles that have non-standard things on the windows, including and not limited to crayons, markers, paint, signs on windows’. It can impede the vision of the driver. AKA also known as blind spots. We will ask you to have a clear field of vision to drive. Please do not ask us to go an get you these materials for you to put on the vehicle. We will not get involved in any decision regarding marking your vehicle’s. You should ask the rental car company if you are allowed to do that. In the wine country there is 5 million people that come here every year. Most are drinking and driving. Nothing tells law enforcement faster that people are partying faster than writing on the windows or sides of the vehicle. If we are stopped you will be responsible for a fixit ticket since you rented the vehicle and anything else if there is any problems. Here is the relevant law. California Law Vehicle Code Section 26708.

We May Use Sub-Carriers

Most of the year is busy and we reserve the right to use sub-carriers that are TCP licensed and there vehicles are insured to drive you on your tour. We reserve the right not to have to explain this to any of our guests. We keep copies of our sub-carriers insurance at the office.  We also hire other chauffeurs to keep up with the demand as needed.